Terms & Conditions
ORDERS PLACED ONLINE WILL BE CONFIRMED AT THE TIME OF PURCHASE.
In-stock items will ship from our warehouses within 48 hours of payment date. If your order contains made to order furniture (i.e. upholstery) please allow 10-12 weeks for production plus 10-15 days for shipping. If an item is on backorder, you will be notified immediately along with the expected in-stock date.
Shipping can take anywhere from 1 to 15 business days depending on the size of your order and where you live in CANADA. If you have any questions please see our contact page.
Please note that we do not fulfill orders on weekends or major statutory holidays.
Layers & Layers will not be held liable for late shipment as a result of a strike, fire, natural disaster, government intervention, customs holds or any other causes beyond our control.
PAYMENT METHOD / TERMS / TAXES
We accept Visa, and MasterCard online.
You will be notified straight away if your order contains an item on backorder. Made to order & Specialty Order items are non-refundable/non-returnable.
Customers are responsible for all sales tax or related taxes that apply to their order. To obtain tax exemption, for resale purposes, a resale certificate must be provided.
This can be done through the Trade button at the top right of our website.
UPHOLSTERY ORDERS
All upholstery orders are considered made to order furniture and require a 10-12 week lead time. These orders may not be canceled or returned.
We do not accept third party / COM fabrics.
SHIPPING
Items are shipped via best way at our discretion.
DAMAGED MERCHANDISE
Our quality control is of the highest standard and while we stand by each product we produce, due to the handcrafted nature of our collections, variances do occur on occasion.
If you receive an order with notable signs of damage to the packaging, do not accept the item or note on the Bill Of Lading that the item arrived with damage to the packaging.
Should you receive an item that shows signs of damage, please report this to us immediately via our contact page. Damages must be reported within 48 hours of delivery. L&L will evaluate if the damage is freight-related and then determine the best course of action. We will either issue a repair or replacement of the damaged item(s).
If the damage is freight-related and we are notified after 48 hours of receiving the damaged items we will not guarantee that a refund, repair or return will be possible as our freight companies do not accept claims past this period of time.
RETURN POLICY
L&L accepts returns of non-damaged, non-made items provided you request the return within 7 days of receiving the order. Depending on the size of the item being returned, we will provide you with instructions on your return.
Proof of purchase is required in order to issue a return.
Please advise us via our contact page within 7 days of receiving your order should you wish to return non-damaged merchandise.
Products must be in perfect condition and must be shipped backed in their original packaging. Upon receiving your return and confirming that the item is in perfect condition, a refund will be issued via the same payment method used for purchase.
The refund issued will equal the purchase price and any applicable taxes less a 3% restocking fee less return freight. We do not refund shipping charges for returns due to buyer’s regret.
We do not accept returns on made to order or Special Order items.
Deposits on made to order and/or Specialty Order items are non-refundable even if the order is canceled.
PRICING
All prices are in Canadian dollars and are subject to any applicable taxes according to federal and provincial laws. Availability, prices and delivery rates are subject to change.
While we comb our marketing material for errors in prices, descriptions images, we reserve the right to restrict orders on items that reveal unnoticed errors.
